TELECOM FIELD TECHNICIAN

Ref : 20180216-LUX-TECH-0008

Technical Permanent contract Full time


2018-03-01

LuxNetwork is a European network operator settled in Luxembourg. The company provides connectivity services, collocation and data protection. LuxNetwork is experiencing a rapid growth, both in terms of employees and business expansion. Respect of quality, safety, security and professionalism are the core values of our company. LuxNetwork is still a human-sized company. A special attention is given to each and every one of our customer.

We look forward to reinforcing our technical department and we are currently looking for a Telecom Field Technician.


Your duties

  • Be the first contact with international customers through the ticketing system
  • Identify intervention steps from available information sources (customer feed-back monitoring alerts) and take necessary action
  • Configure customers' premises network equipment
  • Check and validate on-site delivery and setup conformity in relationship with engineering team
  • Run day-to-day network infrastructure operations
  • Identify and troubleshoot infrastructure issues for service recovery
  • Fill intervention reports, write documentation and transmit relevant information needed by the concerned department


Profile :

Bachelor in networking or computer science
Previous experience working in a similar position would be an advantage

Technical skills & Requirements:

  • Network protocols
  • Knowledge of Layer 2 and Layer 3 technologies
  • Attention to details
  • Abitility.to communicate efficiently, both verbally and in writing
  • Fluent communication in English

 


Salary & Benefits:

 

  • The job opportunity is an open-ended work contract
  • Wage to be defined according to profile
  • Benefits: company car + fuel card + GSM + lunch vouchers

  • Working hours: 40 hours per week


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