SERVICE DELIVERY MANAGER

Ref : 20180109-LUX-TECH-0003

Technical Permanent contract Full time


2018-11-13

LuxNetwork is a European network operator settled in Luxembourg. The company provides a large range of services including high-speed fibre network connectivity, cloud services, data centre collocation and data protection. LuxNetwork is experiencing a rapid growth, both in terms of employees and business expansion. Respect of quality, safety, security and professionalism are the core values of our company. LuxNetwork is still a human-sized company. A special attention is given to each and every one of our customer, either it is a company, a network operator or a wholesale provider.

We look forward to reinforcing our technical department and we are currently looking for a IT Project Manager.


Your duties

  • Point of contact during new service implementation
  • Capacity to define all technical steps on project
  • Follow up turn up service and new deployment
  • Define risks analysis on each project and purpose action plans
  • Communicate between all stakeholders (sales department, technical department), customer contacts, subcontractors and third part provider
  • Update and participate to documentation
  • Find bugs and fix issues
  • Respect delay and technical commitment during service implementation
  • Participation to activities reports


Profile :

Technical Bachelor (3 years)
3 years in the field

Technical skills:

  • Datacentre and telecom network advanced knowledge

Requirements:


  • Proven experience working with multiple internal and external stakeholders
  • Project management advanced knowledge
  • Easy communication and ability for team playing
  • Duty of service and customer satisfaction
  • Project management self-government, and high forecasting level
  • Good planning skills with ability to prioritize
  • Easy written and spoken communication with technical and non-technical people
  • Advanced technical english communication level
  • Ability to communicate technical information to non-technical staff 

Salary & benefits:

 

The job opportunity is an open-ended work contract

Wage to be defined according to profile

Benefits: company car + fuel card + GSM + lunch vouchers

Working hours: 40 hours per week



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